Why is My Account Frozen?

Having Trouble? Find Out Why Your Account Is Frozen

If your OKBet account is frozen, don’t worry — it’s usually because your account hasn’t been verified yet.

✅ To get things back on track, you just need to complete the account verification process. Here’s how:

1. 📲 Send us your username or phone number so we can find your account quickly.

2. 📸 Prepare a clear photo of your valid ID (both front and back).

3. 🤳 Take a selfie holding your ID below your chin to confirm it’s really you.

Once you have all these ready, simply reach out to our support team again, and we’ll guide you through the rest!

🔒 Your Funds Are Safe

Rest assured, your money is completely secure in your account even while it’s frozen. 💰🛡️

⏳ How Long Does Verification Take?

The verification process usually takes about 24 hours. You’ll get updates about your account status via:

• Your OKBet profile 📱

• SMS notifications 📩

📖 Want to Learn More?

For full details about our platform and policies, check out our Terms of Use. It’s the best way to get to know how OKBet works and how we protect you.